Privacy Policy

Effective Date: July 31, 2026

Celppro, operated through the website celppro.com ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit celppro.com (the "Site") or use our 1-1 masterclasses, workshops, group classes, course material, and pre-recorded classes (collectively, the "Services").

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms herein, please do not use the Site.

1. Information We Collect

1.1 Information You Provide to Us

When you register, book a class, or contact us, we collect information such as:

  • Full name, email address, and phone number
  • CELPIP preparation goals, target scores, or study background you choose to share
  • Messages, feedback, or testimonials you send us

This data is collected to create your booking or account, communicate with you, and deliver the Services you have purchased.

1.2 Payment Information

All payments on celppro.com are processed through Razorpay, our third-party payment gateway. We do not store your card, UPI, or bank account details on our servers — this data is handled directly and securely by Razorpay.

1.3 Information Collected Automatically

When you browse the Site, we automatically collect technical information such as your IP address, browser and device type, pages visited, and referring links, generally through cookies and similar technologies (see Section 5).

1.4 Information From Live Sessions

For 1-1 masterclasses, workshops, and group classes, we may use third-party video-conferencing or scheduling tools (such as Zoom or Google Meet). These tools may collect session data such as attendance, timestamps, and — where a session is recorded for your reference — the recording itself.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your bookings and account
  • Process payments and issue receipts through Razorpay
  • Deliver purchased course material, pre-recorded classes, and access to live sessions
  • Communicate with you about schedules, reminders, rescheduling, or class updates
  • Respond to inquiries and provide customer support
  • Send promotional or marketing communications, only with your consent and with an option to opt out at any time
  • Improve our website, course content, and Services
  • Comply with legal, tax, and regulatory obligations
  • Detect, prevent, and address fraud or misuse of our Services

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

  • Payment processing: With Razorpay, to securely process your payments.
  • Service providers: With trusted third parties who help us operate the Site and deliver classes — for example, video-conferencing/scheduling platforms, email delivery services, and hosting providers — under confidentiality obligations.
  • Analytics providers: With tools such as Google Analytics, to help us understand how the Site is used (see Section 5).
  • Legal obligations: When required by law, regulation, court order, or a valid request from a government authority.
  • Professional advisors: With accountants, auditors, or legal counsel where necessary for our business operations.

4. Data Security

We implement reasonable technical and organizational measures — consistent with the IT (Reasonable Security Practices) Rules, 2011 — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Site is used.

5.1 Categories of Cookies

  • Essential cookies — required for the Site to function correctly, such as keeping you logged in and enabling secure checkout. These are always active.
  • Analytics cookies — used to measure traffic and understand how visitors use the Site (for example, via Google Analytics), so we can improve our content and Services. These are optional.

5.2 Your Choices

You can control or disable cookies through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of the Site, though it may affect certain conveniences such as staying logged in.

6. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide the Services you have booked or purchased
  • Comply with tax, accounting, and legal obligations under Indian law
  • Resolve disputes and enforce our agreements

Access to purchased course material and pre-recorded classes is retained for the duration specified at the time of purchase, after which access may be revoked. Upon request, we will delete your personal data from our systems unless we are required by law to retain it.

7. Your Rights and Choices

Subject to applicable law, you may:

  • Access and request correction of the personal information we hold about you
  • Request deletion of your personal data, subject to our legal retention obligations
  • Opt out of promotional or marketing communications at any time
  • Lodge a complaint with our Grievance Officer (Section 9) regarding this Policy or our data practices

To exercise these rights, please contact us using the details in Section 10.

8. Children's Privacy

Our Services are intended for users who are at least 18 years old, or minors accessing the Services with the involvement and consent of a parent or legal guardian — for example, students booking CELPIP preparation classes. We do not knowingly collect personal data directly from a child without appropriate parental or guardian consent. If we become aware that we have collected such data without consent, we will take steps to delete it.

9. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, the details of our Grievance Officer are:

Name: Deep Navadiya Designation: Founder Email: deepnavadiya98@gmail.com

The Grievance Officer will address complaints or concerns regarding this Privacy Policy within the timelines prescribed under applicable law.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

📧 Email: deepnavadiya98@gmail.com 🌐 Website: celppro.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Site after changes are made constitutes your acceptance of the revised Policy.

This document is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified lawyer familiar with Indian data protection law.